Terms of Service
These Terms govern your use of palaseservices.com and any services provided by Palase Services (“we,” “us,” “our”). By using our site or purchasing our services, you agree to these Terms.
Services
We provide website design, hosting, maintenance, business phone service, automated messaging, and reputation management tools for home service businesses. Specific deliverables are described at the time of purchase.
Fees and Billing
Services are billed monthly in advance at the rate agreed at signup. Payment is processed automatically via the payment method on file. Billing continues until you cancel.
Cancellation
You may cancel at any time by contacting us at hello@palaseservices.com. Cancellation takes effect at the end of your current billing period. We do not provide partial-month refunds. There is no cancellation fee and no minimum term.
Ownership
Your domain name remains yours at all times. Your business content — text, photos, logo, customer data — remains yours. Website templates, code, and system configurations remain our property. Upon cancellation you keep your domain and may export your customer contact data.
Text Messaging Terms (SMS)
By providing your mobile number and opting in, you consent to receive text messages from Palase Services.
- Message types: account notifications, appointment and call reminders, service updates, and support communications.
- Message frequency: varies based on your account activity and the services you use.
- Message and data rates may apply. Your mobile carrier’s standard rates apply to all messages.
- Opt out: reply STOP to any message at any time. You will receive one confirmation message and no further messages.
- Help: reply HELP to any message, or email hello@palaseservices.com.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive text messages is not a condition of purchasing any goods or services.
See our Privacy Policy for how we handle mobile information.
Acceptable Use
You agree not to use our services to send unsolicited messages, to message anyone who has not provided consent, or for any unlawful purpose. You are responsible for obtaining valid consent from your own customers before we send messages on your behalf. Violation may result in immediate suspension.
Client Responsibilities
You agree to provide accurate business information, respond to reasonable requests needed to deliver the service, and maintain any accounts or credentials required for us to perform the work.
Service Availability
We aim for continuous availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party provider outages, and events outside our control may cause interruptions.
No Guarantee of Results
We provide websites, hosting, communication tools, and automation. We do not guarantee any specific number of leads, customers, revenue, search ranking, or business outcome. Results depend on factors outside our control, including your market, pricing, responsiveness, and reputation.
Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from these Terms or our services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits.
Indemnification
You agree to indemnify and hold us harmless from claims arising out of your content, your use of the services, or your violation of these Terms or applicable law — including claims related to messages sent to your customers without valid consent.
Changes to These Terms
We may update these Terms. Continued use after changes take effect constitutes acceptance. Material changes will be communicated by email.
Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
Contact
Palase Services
REPLACE-ME STREET ADDRESS, REPLACE-ME CITY, MA REPLACE-ME ZIP
hello@palaseservices.com
ADD YOUR NUMBER